A Crisis on a Friday
We all know how it is as a Quality Manager-It is Friday afternoon, around 3:30-4 o’clock, your phone just rang and you have bad parts at two of your biggest customers. Never fails that it is always a crisis on Fridays. What do you do? Put two or more of your Quality engineers on planes and send them to your customers. They get to your customer and find that the part is to print and the real issue is not yours! You tell them to get on a plane Saturday and get home.
You and your budget just spent $900 on airfare, $220 on hotel rooms, $120 on rental cars, $40 on gas, and $70 on meals. $1350!! And it wasn’t even your problem!
What could you do different?
You have to protect your customer and your Company. Call Continental Inc. at 765-778-9999 and let us put a Customer Quality Rep. (CQR) at your customer. We may already have one close to your customer and they can do upfront visits to your customer, not just when there is a problem. They can let you know about an issue before the customer calls you. They will collect accurate data and feed you information in real time. Your customer will be happier and they won’t be charging you with scrap that is not yours or blaming you for something that is not your Company’s issue.
The cost: you will pay for the CQR by not having to fly your people all over the US and Mexico. Take a look at what you spent last year on travel expense to your customer locations with your people and I am sure we can save you money and reputation.
Call us and we can give you a quote. 765-778-9999 x321
